2019-20 Cancellation Season Ticket Holder FAQ  


Q: How many Texas Stars game were canceled in the 2019-20 season?

A: There were seven Texas Stars games that were canceled in the 2019-20 season.


Q: How do I know my credit amount?

A: Your credit amount is determined by the number of games that were remaining on your Texas Stars 2019-20 season ticket plan. For your exact credit amount, please contact your Texas Stars season ticket representative or email [email protected].


Q: What options will I have for using my ticket credit?

Option One:You can rollover your credit toward your 2020-21 season ticket package. If you have already renewed and are on a payment plan, the ticket credit would reduce the amount of your next payment by the credit amount. If you have not yet renewed and are interested in doing so, this credit would immediately lower the balance on your 2020-21 season ticket package.

Option Two:You can receive a food and beverage gift card usable during any HEBC event at the six concourse storefronts, Craft Beer Bar, the at homelevel bars and chef’s table and the Bud Light Club. Other vendors are subject to their participation. 

Option Three:You can donate your credit to the Texas Stars Foundation, which will match and use your credit to donate tickets to healthcare workers, veterans, teachers and essential workers during the 2020-21 season.

For example, if you donate four tickets worth of value, the Texas Stars Foundation will match your donation and donate eight total tickets in your name. In addition, if you select this option, for every even increment of $100 in ticket credit you donate, the Texas Stars will give you a $50 Texas Stars merchandise credit (I.E. Ticket Credit of $100.00 - $199.99 = $50.00 in merchandise credit; $200.00 - $299.99 = $100.00 in merchandise credit). 

If none of the above options are completely satisfactory, you can request a call from a Texas Stars representative to discuss custom options including refunds. Please click here for the Ticket Credit Form. 


Q: What if my credit amount exceeds my payment for the month of May?

A: If your credit exceeds the payment amount for the month of May, the remainder of your credit will be applied toward your June payment and will continue to be applied to your payments each month until the credit is exhausted.


Q: How do I let the Texas Stars know what option I’d like to select for the use of my 2019-20 ticket credit?

A: Your ticket sales representative will be in contact with you. You can fill out this form here to select your option.


Q: I purchased a Holiday Pack that had tickets redeemed for one of the cancelled games and/or had unused vouchers. How does this work for me?

A: If you purchased a Holiday Pack that had tickets for one of the seven canceled games or had unused vouchers, you will be able to use those tickets during the 2020-21 season. 


Q: How does this affect the 2020-21 American Hockey League season?

A: As announced on May 11, 2020, the American Hockey League and it's 31 teams have turned to preparing for the 2020-2021 season.